Going Green and E-Business

What does “Going Green” mean?

CityWest Homes Residential is committed to finding ways of reducing its impact on the environment through saving paper and the energy used to produce, transport and dispose of it. Going Green means you can manage your rental property online so we can avoid using unnecessary paper wherever we can.

• No paper statements – your statements and charges summaries will be delivered electronically via email or your landlord login.

• Fewer letters to open – we will call, text or email you for service reasons wherever possible rather than write to you.

• Reduced paper-based marketing.

E-Business

Communication

We want to keep you informed of events throughout the marketing, letting and management of your property.

Therefore we have developed a range of communication methods giving you easy and fast access to your account with us, so you have the latest information at your fingertips when you want it. All you need to do is choose the ones that suit you and we will do the rest.

Our methods of communication to you include:

• Text

• Email

• Secure online access to your account

• as well as the traditional means of communication

Secure online access to your account

You will be able to access the following information online:

Viewings feedback

Feedback from people viewing your property. This vital feedback helps identify any obstacles and determines any action that may be appropriate to successfully rent the property.

Cyber statements

Statements on the internet activity of your property

Inspection reports

Properties under our management are inspected periodically and our management department will email the report to you.

Notification of rent payment

When we collect rent on your behalf, we will tell you by e-mail or text when and by how much your bank account has been credited.

Online account statements

Just after the end of the month we send out a statement of account to all our clients. We would like to send yours by e-mail.

Online account access

At any time you can see all transactions since your last statement and you are able to download and print previous statements

Property maintenance online

The ability to record maintenance requests as things happen. It may not be convenient to call an agent regarding such matters so it makes sense to be able to report a defect 24 hours a day, 7 days a week.

Naturally once a maintenance request has been recorded, progress can be monitored by both tenant and landlord

Works Orders

When we instruct a contractor on your behalf we will send you email confirmation of the order so that you can see what has been ordered and how much it is expected to cost.